SIFAMO
00Insurance

AI-driven claims & application platform

Cloud-native application and claims platform with AI-based case classification and fraud detection — in stable production.

01Challenge

A multi-stage application and claims workflow needed to classify cases automatically, detect fraud patterns and run reliably around the clock — in a heavily regulated setting where every decision must be traceable.

02Approach
01

Cloud-native platform on Kubernetes with clean service separation for application, claims and review.

02

AI models for case classification and fraud detection, embedded in auditable decision paths.

03

Human-in-the-loop and escalation so flagged cases route to a caseworker.

04

Monitoring, SLAs and load paths for resilient continuous operation — not a prototype.

The system
  1. intakeapplication & claim
  2. classifyAI case classification
  3. guardrailpolicies & limits
  4. routeautomatic or human
  5. audit-logevery decision

route-to-humanFlagged cases route to a caseworker — with full context for the decision.

Every application and claim takes the same auditable path: models classify and flag fraud patterns, guardrails check by machine, every decision lands in the audit trail.

03Outcome

A real, deployed system that routes applications and claims intelligently, flags fraud risk early and backs every automated decision with an audit trail.

System facts
Kubernetes
cloud-native, self-operated
Human-in-the-loop
on flagged cases
Audit trail
on every decision

StackKubernetes · AI classification · Fraud detection · MLOps · Audit logging

A similar use case?

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SIFAMO GmbH — Berlin · Frankfurt